Website Support & Maintenance

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When your website is important to your business, then you need to keep it performing at its best – not only after it’s had a re-design.

The trouble is, many business owners and teams don’t have the skill (or time) to optimise a website, which can lead to your website going from being a powerful marketing tool to a useless expense…

That’s why we created our website support & maintenance plans.

Created specifically for websites using WordPress, our plans give you peace of mind that every month we will be ready and on hand to keep your website performing at its best, fix any issues and provide support to you and your team.

Here’s what you get with our care plans:

Peace of Mind

That your website is secure, up-to-date and free from conflicts.

Expert Web Team

We have a full team to support you and your needs in web design, web development and digital marketing.

Dedicated Support

Send your requests to our dedicated support team for quick turnaround times – usually in 1-2 business days.

Additional Services

Your care plan gives you access to our add-on services including SEO, web design, Facebook Ads, Google Ads, E-mail marketing and more.

Exclusive Access

We only work with clients on one of our care plans. When you sign up, you’re part of our inner circle (and we’ll look after you).

No Lock-In Contracts

Unlike other web agencies, our care plans don’t have any lock-in contracts or exit fees, so you’re free to cancel (we’d prefer you to stay because you love our work!)

Website Care Packages

More than just maintenance, we provide the tools and support to grow your business online.


£97 / month

Premium Website Hosting

Regular Software Updates

24/7 Uptime Monitoring

Monthly Performance Report

Daily Cloud Backups

Weekly Security Scanning

30 Mins of Support Time


£297 / month

Premium Website Hosting

Regular Software Updates

24/7 Uptime Monitoring

Monthly Performance Report

Hourly Cloud Backups

Daily Security Scanning

120 Mins of Support Time

Track 20 Google Keywords

Speed Optimisation

Fix Broken Links

Priority Support <24hrs


£497 / month

Premium Website Hosting

Regular Software Updates

24/7 Uptime Monitoring

Monthly Performance Report

Hourly Cloud Backups

Daily Security Scanning

240 Mins of Support Time

Track 20 Google Keywords

Speed Optimisation

Fix Broken Links

Priority Support <24hrs

Phone Support

Monthly Strategy Call

All plans have no lock-in contracts.

Cancel any time.

Frequently Asked Questions

How do "Support Requests" work?

Support requests are simply instructions sent by you to our team so we can make the changes to your website for you.

To send a request, simply email to our helpdesk with clear instructions on what you need changed or added on your website and we’ll get it done for you within 1-2 business days.

Support requests do include edits to content on any page, including adding testimonials, making style adjustments, uploading blog content, or adding new pages with content you provide.

Support requests do not include advanced or custom features like creating a membership portal, designing a sales page, creation of content, or graphic design requests.

What if I need something that's not included on a plan?

If you need something that’s not included in your plan, we’re happy to see if we can help. It’ll likely just need a more formal proposal process.

You can start that process by letting us know the details of what you need via the support page and we’ll get back to you. If required, we’ll set up a call to chat about your needs.

If you need additional services on a routine basis (for example, scheduling and sending out emails to your list) we can also chat about a custom add-on to your plan that will fit that need.

What if I need more support time/hours?

If you have a request that requires more than your dedicated monthly time, we’ll provide a quote for you to approve separately from your plan.

With your approval, we’ll work past the time and bill for time exceeded at our current support rate of £50/hour.

Why do I need an ongoing plan when my web host handles WordPress updates?

Web hosting providers may or may not update your WordPress software for you (please check their policy), but all web hosts will not update your plugins.

WordPress plugins are created by multiple authors, and are consistently updated to newer versions to comply with the latest version of WordPress, or to address security issues and bugs. It is not guaranteed that the mandated updates to WordPress will not break the website, nor that plugins will continue to function if not updated.

For this reason, having a trained web specialist on hand to monitor the website is necessary to update plugins, rollback plugins, replace plugins or even adjust the theme to continue optimal performance.

Can I cancel at any time?

Yes, you can cancel anytime. You are under no obligation to continue the ongoing service. We just ask you to give us 14 days notice so we can carry out our last thorough update of the website and remove our administrator credentials. If your web hosting is with us, then this will also give you time to move your site to another web host.

How do I contact you if I have a question or need support?

We provide a support ticket desk for quick turnaround and tracking of all support requests.

You can submit all requests to [email protected] and we will reply within normal business hours (London time).

Additional Website Services

Website Tune-Up

£497 one-time

Do you have a website that wasn’t built by our team? Would you like our help to get it running smoothly? We’d love to help take care of it for you!

Our Website Tune-Up includes:

Complete security scan to keep your visitors safe (+ malware removal if your site has been hacked)

Full website backup to save a copy of your valuable website data

Speed optimisation to improve website load time for your visitors and improve conversion rates

Website software upgrades for better security and latest WordPress features

Broken link fixing for better SEO

Detailed website review and recommendations report

Also included is 2 hours of dedicated support, for design, development or digital marketing to help fix any issues and implement key recommendations.

Trusted by all of these good people

Genius Learning

“The care plan that Leapfrog provides is fabulous. As a business owner, I don’t have time to interrogate all the data available to us, so to have the assurance that David and his team provide is such a relief. The reports are short and clear allowing me to quickly assimilate the information and make quick adjustments to maximise the value of our website, all safe in the knowledge that security of the site is completely assured.”

Caroline Esterson

Director & Chief Creative Officer

Clap London

“I run a bespoke composition & sync business. I highly recommend website care plans as they are very affordable and helpful in ensuring security and the everyday running of the site. It gives me peace of mind that my site continue to impress future and current clients. Thank you Leapfrog Digital Business Solutions.”

Chris Franks


Want to learn more about the benefits of maintenance?

Check out our short article: How Website Maintenance Helps You Get More Customers

Still not sure which is the right plan for you?

Let’s arrange a time to talk over the options in more detail