Website Care

Get expert support and peace of mind knowing your website is in safe hands.

When your website is important to your business, then you need to keep it performing at its best – not only after it’s had a re-design.

The trouble is, many business owners and teams don’t have the skill (or time) to optimise a website, which can lead to your website going from being a powerful marketing tool to an expensive technical pain in the rear…

That’s why we created our “Website Care Plans”.

Our care plans give you peace of mind that every month we will be ready and on hand to keep your website performing its best, fix any issues and provide support to you and your team.

Here’s what you’ll get with your care plan:

Peace of Mind

That your website is secure, up to date and free from conflicts.

Expert Web Team

We have a full team to support you and your needs in web design, web development and digital marketing.

Dedicated Support

A central place for you to send your requests for quick turnaround times – usually in 1-2 business days.

Additional Services

Your care plan gives you access to our add-on services including SEO, web design, Facebook Ads, Google Ads, E-mail marketing and more.

Exclusive Access

We only work with clients on one of our care plans. When you sign up, you’re part of our inner circle (and we’ll look after you).

No Lock-In Contracts

Unlike other web agencies, our care plans don’t have any lock-in contracts or exit fees, so you’re free to cancel (we’d prefer you to stay because you love our work!)

Care Plan Packages

More than just maintenance, we provide the tools and support to attract and convert your ideal customers.

All plans have no lock-in contracts.

Cancel any time.

Frequently Asked Questions

How do "Support Requests" work?

Support requests are simply instructions sent by you to our team so we can make the changes to your website for you.

To send a request, simply email to our helpdesk with clear instructions on what you needchanged or added on your website and we’ll get it done for you within 1-2 business days.

Support requests do include edits to content on any page, including adding testimonials, making style adjustments, uploading blog content, or adding new pages with content you provide.

Support requests do not include advanced or custom features like creating a membership portal, designing a sales page, creation of content, or graphic design requests.

What if I need something that's not included on a plan?

If you need something that’s not included in your plan, we’re happy to see if we can help. It’ll likely just need a more formal proposal process.

You can start that process by letting us know the details of what you need via the support page and we’ll get back to you. If required, we’ll set up a call to chat about your needs.

If you need additional services on a routine basis (for example, scheduling and sending out emails to your list) we can also chat about a custom add-on to your plan that will fit that need.

What if I need more support time/hours?

If you have a task that is beyond what is included in your plan, we’ll need you to fill in a separate project brief so we can be clear on what you need and create a separate quote.

However, many times we will evaluate requests that exceed your plan on a case by case basis, and with approval, work past the time and bill for time exceeded at the support rate listed on your plan.

Why do I need an ongoing plan when my web host handles WordPress updates?

Web hosting providers may or may not update your WordPress software for you (please check their policy), but all web hosts will not update your plugins.

WordPress plugins are created by multiple authors, and are consistently updated to newer versions to comply with the latest version of WordPress, or to address security issues and bugs. It is not guaranteed that the mandated updates to WordPress will not break the website, nor that plugins will continue to function if not updated.

For this reason, having a trained web specialist on hand to monitor the website is necessary to update plugins, rollback plugins, replace plugins or even adjust the theme to continue optimal performance.

Can I cancel at any time?

Yes, you can cancel anytime. You are under no obligation to continue the ongoing service. We just ask you to give us 14 days notice so we can carry out our last thorough update of the website and remove our administrator credentials. If your web hosting is with us, then this will also give you time to move your site to another web host.

How do I contact you if I have a question or need support?

We provide a support ticket desk for quick turnaround and tracking of all support requests.

You can submit all requests to [email protected] and we will reply within normal business hours (UK time).

Need Professional Guidance? Start With A Website Tune-Up

Our Website Tune-Up is just like a service for your car. Each year we take our car into the mechanic and get the oil changed, the tires checked, the light bulbs tested and all of that. Just like a car, if you don’t maintain your website on a regular basis, it can get a bit loose and things might stop working as they did when you first got it.

Our Website Tune-Up includes:

  • Complete security scan to keep your visitors safe (+ malware removal if needed)
  • Full website backup to save a copy of your valuable website data
  • Speed optimisation to improve website load time for your visitors and improve conversion rates
  • Website software upgrades for better security and latest WordPress features
  • Broken link scan and fixing for better SEO
  • Detailed website review and recommendations report

Also included is 2 hours of dedicated support, design & development time to help fix any issues and implement key recommendations.

Price: £399 single payment

Trusted by Brands Worldwide

Not sure what service you need?

Not a problem. Leave us a message and will get back to you for a no-obligation talk to discuss your needs and what would be suitable.

Free ebook:

5 Things You Can Fix On Your Website In The Next Week To Improve Your Business

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